The grand picture, then the legs.

Billion users, million journeys: one canonical journey for every resident, told a million ways, each fitted to the person in front of the screen.

• Design behind the new Aadhaar app, as Principal Advisor (Design) to UIDAI
• Directed the redesign of uidai.gov.in
• Selective disclosure: a resident shares only the field a transaction needs

A national public system designed AI-first: inclusive for people who prefer their own language and voice, efficient to run, and owned by the agency that runs it.

• Architecture of QR-code credentials that can be verified offline, building on my UIDAI and EkStep work
• Verifiable, guardrailed AI content generation with adversarial quality checks, through a technology start-up I brought into the architecture
• A design system and a multilingual voice assistant
• Built through AI coding agents, then handed to the owning agency with its architecture, deployment and next steps documented

Comprehension, not access and not enrolment, is the true unit of digital inclusion. India built identity and payment rails. Next it must build the comprehension layer.

• Kya Likha Hai (KLH): a protocol that explains the consequence of a high-stakes act by voice, in the person’s language, before the act
• The comprehension artefact: a record of understanding beside the record of consent, with a teach-back check
• Five working instruments in the browser: Claude does the reasoning, Sarvam does the Indian-language voice
• Speaking Digital, a book manuscript of 92,000 words

Learning for every child in India, built once as open, shared infrastructure that any state can adopt, rather than as one more app.

• Head of Digital Labs: design and field research for the early EkStep platform
• Frameworks for learning at population scale
• The platform became Sunbird, which runs DIKSHA

By 2031 leading enterprises will run on three facts: execution is cheap, context is dear, and every action can be proved. Agents carry the proof; people carry the context.

• A manifesto: twelve theses, five contracts and eleven measures
• An A1 poster of the architecture, as a service blueprint with five lines
• An essay, The New Arrangement of Collaboration, on how IT services firms can price context rather than code
• Roots in my 2021 deck, The Future of UX and AI-driven Opportunities

Design as a discipline inside an Indian software exporter, in the years when Indian IT invented offshore delivery.

• Infosys’s first designer
• Designed India’s first internet banking application, 1997
• Founded the Infosys UX practice, 2001–02
• Co-invented a patented framework for software requirements specification; Infosys Chairman’s Excellence Award for Innovation

I do not write code. I build working systems through AI coding agents, and I write the checks before I write the prompts.

• AI Radar: a weekly digest of AI news from 55+ curated feeds, as an installable web app with push notifications
• An AI-native redesign method, written as an AI skill: 8 of 8 test cases passed with it, 4 of 8 without
• A tool that rebuilds a running web app as an editable Figma file
• Every instrument and the national DPI on this page, built the same way

Search and machine learning over an enterprise’s own data, sold as a product from India rather than as hours of service.

• Co-founder; Director, Product Management
• HSearch, a big-data and machine-learning search product
• Founder-donor of the iSPIRT Product Circle, in India’s software-product movement